Insights
Notes on running a calmer business.
Practical writing on processes, teams and the numbers that matter, for founders of growing service businesses.
Operations
The 30-minute weekly ops review
A simple meeting format that catches problems early, without adding another hour to your week.
5 min read
Systems
Why nobody reads your SOPs
Standard operating procedures fail when they are written for auditors instead of the people doing the work.
6 min read
Teams
When to hire your first operations lead
Signs your business is ready for a dedicated operations hire, and how to set them up to succeed.
7 min read
Free guide
The 30-minute weekly ops review kit.
A one-page agenda, a five-number scorecard and a simple checklist to run calmer weekly reviews. Free, straight to your inbox.