Case studies
Work that made the day-to-day easier.
A selection of recent projects across logistics, healthcare, hospitality and professional services.
Operations audit
Halving late deliveries for a regional courier
A six-week operations audit that untangled dispatch, routing and handovers for a 60-rider courier team.
48%
fewer late deliveries in 90 days
Systems & process design
A calmer front desk for a three-clinic practice
Booking, reminders and intake redesigned so reception teams spend their time on patients, not paperwork.
6 hrs
saved per receptionist each week
Fractional COO
Fractional COO for a boutique hotel group
Two days a week as acting COO, building the rhythms and roles a four-property group needed to grow.
22%
lower operating costs in year one
Systems & process design
Faster proposals for a growing design studio
Templates, pricing rules and a light CRM that took proposals from a week to two days.
2.3×
faster proposal turnaround